Shipping policy
Last updated: September 4, 2026
Production time
Every order is made after you place it — nothing ships from stock. Please allow up to 10 business days for your order to be produced and personalized before it ships. Most orders ship sooner. You will receive tracking by email as soon as your order is on its way.
Production time is separate from transit time. Choosing a faster shipping method speeds up delivery once your order ships; it does not shorten production.
United States
- Standard — $8.00
- Standard — free on orders of $70.00 or more
- Express — $15.00
Rates are shown in U.S. dollars and are calculated at checkout.
International
We ship worldwide. International orders are carried by USPS or DHL Express, and live rates for your destination and order weight are calculated at checkout.
Duties, import taxes, and customs fees are set by the destination country and are the responsibility of the recipient. They are not included in the amount you pay us, and they are not refunded if a shipment is refused. Delivery times for international orders vary with customs processing and are outside our control.
Tracking
You will receive a shipping confirmation with tracking as soon as your order leaves us. Tracking can take up to 48 hours to begin updating.
Shipping addresses
Please make sure your address is correct and complete at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; reshipping costs are the customer's responsibility unless the error was ours.
Lost, delayed, or damaged shipments
Once a package is with the carrier, transit time is outside our control, and we cannot be responsible for carrier delays. That said, we will always help. If your package is significantly delayed, appears lost, or arrives damaged, contact us within 30 days of the expected delivery date at hello@margaretscott.com and we will work with the carrier and make it right. See our Refund Policy for details on replacements and refunds.
Wholesale orders
Wholesale and shop-branded orders are produced in larger runs and have their own lead times, quoted at the time of order. See Wholesale.
Contact us
Margaret Scott
Email: hello@margaretscott.com
Email is the best way to reach us, and we answer every message — usually within one to two business days. If you need to send something to us by mail, email us first and we will provide a mailing address.